Cancellation and Refund Policy
Mobignosis believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that the Mobignosis marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
- Mobignosis does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
- In case of receipt of damaged or defective consumer durable items and non durable items like mobile phones, mixer grinder, calculator etc, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 21 days of receipt of the products. For books, VCDs, DVDs, software products, the matter should be reported within 5 days.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
We develop and sell training programs that we use ourselves every day and have hundreds of satisfied customers worldwide, and our support is second to none – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as training programs.